Customer Testimonials

I decided to look at this establishment for a jeep. I wanted a Cherokee latitude plus. The one I wanted was supposed to show up the next day. So we made an appointment and waited for it to show up. They told me when it gets in they will do all their checks and clean it up. I test drove it did all my pre checks and I liked it. I decided to purchase the vehicle. I was told they went through it and everything was golden, oil change new tires and detailing. I drove it home at 7pm at ... Read More

Full review text opened.

Google - Nov 14, 2026

I decided to look at this establishment for a jeep. I wanted a Cherokee latitude plus. The one I wanted was supposed to show up the next day. So we made an appointment and waited for it to show up. They told me when it gets in they will do all their checks and clean it up. I test drove it did all my pre checks and I liked it. I decided to purchase the vehicle. I was told they went through it and everything was golden, oil change new tires and detailing. I drove it home at 7pm at night. When I woke up the next morning I decided to check the oil even tho they said it had an oil change. There was absolutely 0 oil in it. None on the dip stick. So I put the 5 quarts in and it read about a quart to high. Red flags......I took it right back and had them check it out. The service department said they fixed the issue and brought it back to me. Well it wasn't fixed it was leaking oil and tranny fluid! I was very upset! They told me they did all their checks and oil change the night before. That's impossible They now gave me a bill for 1500 dollars of repairs it needed. That tells me they never did any pre inspections or anything. They led me astray and tried putting it off on me. Although they agreed to pay for the fixes they didn't have the parts to do it. So I would have had to wait for my vehicle that I just paid cash for. Alot of cash. This was very dishonest and deceitful. There is no way they did what they had told me they did. I'm very upset at how they tried to swindle me into buying a suv that wasn't up to the standards they told me it was. They tried to sell me 4,400 dollars of warranties on top of my 15k purchase. So I asked if they would throw on the warranty that they tried to sell me and the head honcho said they would not. That place is very sketchy. They waisted 9 hours of my time. I did a full return of my purchase having my bank make a stop payment and I will have to take my money elsewhere . The trust was gone. To call yourself a reputable dealership is a lie. They failed on many levels and I'd think twice before going to purchase anything from them. The fact they wouldn't try to make up for their deceitful transactions was the nail in the coffin. Beware of this establishment.

Jeff did an excellent job

I visited the dealership on Halloween night, and Seth made the entire process smooth and easy. He answered all our questions and provided excellent customer service. We got a great deal and had a wonderful experience. I would definitely purchase another vehicle here! Extremely happy with my Ram!

Service representative was on top of my repair

Ended up buying a 26’ Ram 1500 from here yesterday. I worked with Tevin, and he was excellent to work with. Tevin was super personable, easy to talk too and overall great to work with. He educated me on the truck, and the items that would be beneficial to get along with the truck without being pushy. I wish more salesmen out there were like Tevin educational instead of pushy. We worked with the accessories manager which he was also great to work with. Halfway through the deal the sales manager came over to let us know the website had some pricing ... Read More

Full review text opened.

Google - Nov 8, 2026

Ended up buying a 26’ Ram 1500 from here yesterday. I worked with Tevin, and he was excellent to work with. Tevin was super personable, easy to talk too and overall great to work with. He educated me on the truck, and the items that would be beneficial to get along with the truck without being pushy. I wish more salesmen out there were like Tevin educational instead of pushy. We worked with the accessories manager which he was also great to work with. Halfway through the deal the sales manager came over to let us know the website had some pricing wrong and we wouldn’t get one of the rebates due to an error on their end, but they made it right and worked with us and we walked out of there happy. Summary: if you go here work with Tevin; he’s awesome to work with and made the process, and experience great.

Some of the sales workers are nice, but other than that the finance managers don't care to help you like they say they will. They are lazy and don't actually want to put the work and effort to get you the vehicle you want unless you apparently have an immaculate credit score or a lot of money down. Otherwise, you schedule an appointment and walk in, and they act like they have no clue why you're there, which is pathetic. They don't keep their word on anything; they will dangle a carrot in front of you ... Read More

Full review text opened.

Google - Nov 7, 2026

Some of the sales workers are nice, but other than that the finance managers don't care to help you like they say they will. They are lazy and don't actually want to put the work and effort to get you the vehicle you want unless you apparently have an immaculate credit score or a lot of money down. Otherwise, you schedule an appointment and walk in, and they act like they have no clue why you're there, which is pathetic. They don't keep their word on anything; they will dangle a carrot in front of you just to get you at their dealership then just rip it away because they're not getting what they want from you. The place is an absolute joke of a dealership and I will never come back.

Trevin is really nice. Not pushy and I enjoyed working with him on my recent purchase.

It was the best buying experience I ever had! The Staff were great!

The only thing that needs improvement is when you check in. You stand there till someone looks up and they ask who's next.

Elijah took the time to hear what I was looking for, not push me around or play any games. I gave him my price range, comps for the area, he gave me his best offer/price. There was no "well, let me go ask the manager" for the next 3 hours and 8 days. I had a service appointment and he was very attentive in making sure I was taken care of, ensuring Kevin (also great) had been in contact with me regarding services. Overall if I have to get another truck soon, I will be seeing him again.

Jeff was great and kept me in the loop with everything while my car was in the shop. Jeff did everything he could to make my experience amazing.

Went for an oil change and tire rotation, the service advisor Tim got me and out in no time. Thank you for what you do.

Prompt service and expert care from the service department!

They did a great job with the recall. They had an issue with the code but kept me informed the whole way. They got it all resolved. Thank you

O called about oil cupond agent didnt have any thing on record but gave me a 25 discount

I had Tim and he was amazing to work with. So helpful and very caring about what needed to be done with my car. I would go to him every time I come to that jeep location!

Jeff was outstanding and I appreciated his service. Kept me informed along the way and really helped me out with his honesty.

The visit was fast and efficient.

Thank you Amari! You definitely went above and beyond to help us. I will be back because of you. Thank you again!

Service Rep Amari was very helpful - 5 stars for him! ***** BUT, the Dealership loses two stars for two things: One, CRCDJR is now charging a 2% credit card fee in the Service Department. That's understandable for a small business, but not for a Franchisee of a giant international automotive manufacturer. It's called the Cost of Doing Business and you build that fee into your [already high] prices. Two, depsite the CRCDJR website saying they have Express Lane Oil Change Service, they do NOT currently have it.

All l have to say nice people and great services

My car was covered under warranty with Dodge. I brought my car in and the warranty determined they wouldn’t pay to repair the car, instead buying me out. It has been a FRUSTRATING 11 1/2 weeks and I still have no resolution of my account. Their service rep is uncommunicative and does not follow through as promised. My account was not raised to a manager level until I escalated it. I was told a week an a half ago but said manager that the “snafu” was resolved, yet it is now a week and a half later and I still have ... Read More

Full review text opened.

Google - Oct 22, 2026

My car was covered under warranty with Dodge. I brought my car in and the warranty determined they wouldn’t pay to repair the car, instead buying me out. It has been a FRUSTRATING 11 1/2 weeks and I still have no resolution of my account. Their service rep is uncommunicative and does not follow through as promised. My account was not raised to a manager level until I escalated it. I was told a week an a half ago but said manager that the “snafu” was resolved, yet it is now a week and a half later and I still have no payment. I only hear “its not their fault” but there is no way for me to follow up with anyone but the dealership- who does not proactively reach out to the warranty, nor communicate back to me.

Took my wifes vehicle in for an oil change and tire rotate. Simple right? Got to appointment 10 minutes early, got checked in and was told to go grab a seat in the waiting area and that they would come get me when it's ready. The vehicle was on the lift for well over 1.5 hours, probably closer to 1.75. They have a glass wall to see the shop. Finally, I saw them drive the vehicle out. No one came back. Every customer that was there, was now long gone, there was 1 other person who had came in later. I waited and ... Read More

Full review text opened.

Google - Oct 21, 2026

Took my wifes vehicle in for an oil change and tire rotate. Simple right? Got to appointment 10 minutes early, got checked in and was told to go grab a seat in the waiting area and that they would come get me when it's ready. The vehicle was on the lift for well over 1.5 hours, probably closer to 1.75. They have a glass wall to see the shop. Finally, I saw them drive the vehicle out. No one came back. Every customer that was there, was now long gone, there was 1 other person who had came in later. I waited and waited, figuring, oh, they are on the phones, printing paperwork, etc. Well another half hour to 45 minutes went by so my daughter and i went up front to ask what was going on. I went to the service advisor that checked me in. My exact words were, hi, I was wondering if the durango is done, we have been here for at least 2.5 hours and havent heard a thing. His exact words were, "well I don't really know whats going on, ill have to check." So he goes to another guy and they are on a computer, pretty soon there's 3 of them talking around a computer. One guy says, we are just printing your paperwork and you'll be set. I said great. So now, the person who the original guy was talking to came over to me, fast talking and trying to cover up for their mistakes. He's trying to point at the receipt and tell me that it had been done, etc. Well the times on the sheet don't line up to anything he was trying to "explain" to me. He then goes on to tell me that he came back looking for me multiple times but didnt see me. I was there with my 6 year old daughter the entire time. We didnt move other than to look out at the vehicle. This guy was never back there, except about 10 minutes before we went up front, to talk to the 1 other customer. He never once came back to look for me. Huge lie number 1. He then said he called multiple times and was walking around calling and looking for me. I told him well, thats my wifes number, she's at work. I immediately text her and she said she had 0 missed calls or texts from any one. Huge lie 2. He then said he originally was trying to call about a dirty air filter and was wanting to know if they should replace it. Then he came back and said that on the original service request that my wife did online, had all kinds of added stuff, like air filter and other stuff is all he told me. Well, the original online work order was just for a oil change and rotate, nothing else. In fact, I have a new filter sitting here to put in, but they put one in anyways. So there's lie number 3. The more this guy talked. The worse it got. He couldn't keep his story straight and the info changed every time he opened his mouth. They gave me the service for free, so that was nice. I did not once ask for a discount, I just wanted the vehicle. The servixe manager contacted my wife this morning. The dealership name and number pops right up on caller ID. He was apologizing and stumbling over himself, offering 2 free services if we gave them another chance. He also said the usual, that he is checking in to what happened blah blah blah. All of this could have been taken care of with a simple "whoops, we messed up, sorry" But instead it was lie after lie. It's very unfortunate this happened, we are fairly new to the area and we were hoping to develop a relationship at this dealer for sales and service. I am planning on trading my GMC for a Ram, but it won't be here. This was hands down the worst experience ive ever had at a dealership. There will also be an email going to corporate just to let them know about my experience. *in the past, I worked for a gm garage in the service side and dabbled in sales before moving on. I definitely know how dealerships are supposed to work and how they are supposed to handle things. This was not it.

Very friendly staff

Staff was great, service was exceptional, when price was different from what was quoted, manager came over and made sure pricing was correct and I left happy. Couldn’t be more satisfied.

I saw a vehicle on Carfax. Went to go check it out. The many vehicles that I have test drove over the years I have never had a rep of the dealership come with me. That seemed odd. Before we even got back to the dealership, he started asking me how I think it drives and saying how all of their vehicles are inspected to their high standard. Me, I have not even checked everything yet. And as we were getting out when we got back, I pulled my scan tool out and said that I just need to scan ... Read More

Full review text opened.

Google - Oct 17, 2026

I saw a vehicle on Carfax. Went to go check it out. The many vehicles that I have test drove over the years I have never had a rep of the dealership come with me. That seemed odd. Before we even got back to the dealership, he started asking me how I think it drives and saying how all of their vehicles are inspected to their high standard. Me, I have not even checked everything yet. And as we were getting out when we got back, I pulled my scan tool out and said that I just need to scan it, as the check engine light was clearly on. I had no more than plugged it in and touched my phone screen and the rep wanted to know what it said. I told him it takes a few minutes to scan. During this time frame as I am getting out of the vehicle, before I could even unplug my tool, his boss man was right there. I suspect he texted him to come out. I have not even gotten to read my scans yet and the rep wanted to know what it said. I looked at the screen and said well there seems to be two codes and the tire pressure sensor says the air pressure is low. I said I don't care about that but the two codes are showing a low voltage and an ABS issue. Advised that I need to discuss with my partner before I make a choice. Those two scans: the low voltage could be anything from a battery, alternator, to anything in-between and I did not have the tools with me to go over all that. The ABS issue could be a lot of things. Read over the details on my scans and discussed with my partner. Between the codes and the overall pushiness of the reps, my gut tells me that there is something that is not right with this vehicle. We decided to skip this one and keep looking. When I went inside to let the man know that we decided to not get it because something doesn't feel right and we will continue to look. He had me hold on and went and got his boss man again. I told him that we decided that we are going to keep looking. He seemed all shocked and exaggerated in his tones and said, "well, you have to give me some feedback", which, honestly I don't. I repeated what I told his rep. With the pushiness of the reps and the vibes of seeming like something was being hidden, I would not recommend this place. If they are so intense with their inspections they should know what is wrong with the vehicle. I will never go back there again.

Was able to get Ram Rv in before the cold came, listened to my concerns and had through communication about the vehicle issue with a video inspection report

Always so exceptional! I switched here because of poor quality at other dealerships. I often work with Jared. He really knows his stuff and has the best customer service I have ever seen!

Just don't. Horrible communication. You make an appointment and they don't even look at your car for 2 days, cannot diagnose a simple failed battery, and emailing the manager which is in all the replies goes nowhere. You actually get a bounce back that the address is invalid. After 3 weeks of having our car, finally got it back and they didn't complete one of our complimentary oil changes we requested. This was by far my worst experience wth purchasing a car and having any service done to it.

Great work. Friendly and efficient customer service. Would appreciate more detail in video

Tosha was great !!

Never purchased anything from here, Did make a deal selling a car with Jeremy. He was very upfront and thorough, Made this process, pretty darn painless and had a great follow-through Very much appreciated

Amari my service advisor was wonderful, funny and professional. Oil change took a while… was told 90 minutes… was waiting close to 3 hours. It Was my first time visiting your Lithia dealership. Will be back for my next oil change (hopefully it will take less time, next time) Advisors Jeff, and Stephen were very friendly along with mechanic Aaron. Great to have been able to meet so many of you and thank you for the good experience.

Had an Appointment, brought back on time, very good experience

Everyone that I worked with kind and gracious.

Amari Took the time to listen to our concerns about our vehicle upon drop off for a regular routine oil change. He also put in the extra footwork to find our extended warranty information and find out if additional service was covered under the extended warranty. He was communicative and followed through with what he said he was going to do.

Fast, helpful, friendly service from the parts department!

I dropped my vehicle off for recall work and Tosha Kezar was very professional and helpful with the whole process. (outstanding service)

My sales guy , Zach, was the absolute best! He found exactly what I wanted. No pushing. No rushing. He was friendly. He was nice. He was great to do business with. Kyle in accessories was also a wonderful guy to talk to and work with. Kyle was able to get everything I wanted done. This dealership is clean and spacious. They offer water and snacks too. Everyone I encountered was super friendly and kind. See Zach for your next vehicle!

I had to attend on my sister's behalf for the appointment and upon arriving there, I was given exceptional help for my first time there. I usually feel intimidated as someone with little knowledge of vehicles. However, it wasn't the case. Everyone there provided great services and even recommended me great places to get the materials I needed. A friendly place for girls, ladies, and anyone who can drive!

Poor customer service at the desk and didn’t see anyone I would trust changing my oil.

Editing 9/17 - emailed as directed by the response to my review and did not receive any response from the manager. Take your business to any other dealership in the area and you will receive MUCH better customer service. Tim and Joshua were very nice when I brought my Jeep in for service, but MAN I have given this service department so many tries. I shouldn’t have to wait a minimum of 10 minutes looking at around six employees “working” on computers before I am even acknowledged to drop off or pick up. Waited 15 minutes to be acknowledged this morning, even ... Read More

Full review text opened.

Google - Sep 15, 2026

Editing 9/17 - emailed as directed by the response to my review and did not receive any response from the manager. Take your business to any other dealership in the area and you will receive MUCH better customer service. Tim and Joshua were very nice when I brought my Jeep in for service, but MAN I have given this service department so many tries. I shouldn’t have to wait a minimum of 10 minutes looking at around six employees “working” on computers before I am even acknowledged to drop off or pick up. Waited 15 minutes to be acknowledged this morning, even with an appointment and another 12 at pickup. This has been the trend every time and I cannot continue to waste 30 minutes of my life every time I need routine service and schedule an appointment.

Lost my second set of keys to my car I just bought and never found them. Ignored requests asking for updates and if they were going to replace them since they lost them

My wife and I have each purchased a used vehicle in the last 8 months, but our experience purchasing her vehicle at this dealership was less than desirable. I found an online listing that fit my wife's criteria and seemed like a good value. However, when we asked for the out-the-door price, we were surprised to see $2,498 in add-ons: "perma plate" ($1,999) and "universal security guard" ($499). On a vehicle listed around $17,000 that's an immediate markup of over 14%!-before any required taxes or the dealer's doc fee (which the salesperson incorrectly claimed was a state fee). ... Read More

Full review text opened.

Google - Aug 21, 2026

My wife and I have each purchased a used vehicle in the last 8 months, but our experience purchasing her vehicle at this dealership was less than desirable. I found an online listing that fit my wife's criteria and seemed like a good value. However, when we asked for the out-the-door price, we were surprised to see $2,498 in add-ons: "perma plate" ($1,999) and "universal security guard" ($499). On a vehicle listed around $17,000 that's an immediate markup of over 14%!-before any required taxes or the dealer's doc fee (which the salesperson incorrectly claimed was a state fee). We did end up buying the vehicle after negotiating those fee prices down, and we are happy with the vehicle. However, I left this dealership feeling like my wife and I were taken advantage of. I now know that technically a dealer can charge whatever fees they want, and it's my job as the consumer to decide if I want to pay them. But, stacking hidden fees onto a competitive online listing feels like a classic bait-and-switch. I've found out later, after shopping around for another vehicle that most dealers don't charge these types of fees. If they do, they aren't this high. Had I known better at the time I would have walked away from this dealership and those fees.

Both times I’ve had my truck serviced here it has gone back for a mistake. Recently had my truck in for new tires and alignment, they called suggesting rear brakes and rotors as well which I approved. Got my truck back on a Tuesday, and the following Saturday the rear backing plate “corroded off” on a seven year old truck. Got the part back and had a second opinion from the family shop we typically go to saying it likely was bent when doing rotors causing it to rip out which is evident on the backing plate. 2500$ bill from ... Read More

Full review text opened.

Google - Aug 14, 2026

Both times I’ve had my truck serviced here it has gone back for a mistake. Recently had my truck in for new tires and alignment, they called suggesting rear brakes and rotors as well which I approved. Got my truck back on a Tuesday, and the following Saturday the rear backing plate “corroded off” on a seven year old truck. Got the part back and had a second opinion from the family shop we typically go to saying it likely was bent when doing rotors causing it to rip out which is evident on the backing plate. 2500$ bill from a certified dealership for brakes, rotors and tires with alignment to only get around 200 miles before an issue that should have been caught if there was that much corrosion as they said. Had to pay for a tow without reimbursement and another week to get my truck back. They fixed for no charge which shows they screwed up. When getting my truck the service manager was also fairly rude saying if I wanted to I could pay for that return repair as well. Wouldn’t recommend this shop for anything but sales.

I bought an oil package for my truck. It was two oil changes. I was able to use one of them when I purchased them. I asked the service advisor if they ever Expired? He said no, it will be in the computer when you come in next time We will see it that it is there. I said OK cool sounds good so I bought the package. I went a couple days ago to have my oil changed and tire rotated and it was not there. I Told the service advisor I had an oil change package and I ... Read More

Full review text opened.

Google - Aug 3, 2026

I bought an oil package for my truck. It was two oil changes. I was able to use one of them when I purchased them. I asked the service advisor if they ever Expired? He said no, it will be in the computer when you come in next time We will see it that it is there. I said OK cool sounds good so I bought the package. I went a couple days ago to have my oil changed and tire rotated and it was not there. I Told the service advisor I had an oil change package and I had one left. She asked when ITold the service advisor I had an oil change package and I had one left. She asked when I purchased it. It’s been A little over a year, she said they expire after a year I was not told this when I purchased it otherwise I would not have bought it. In my eyes, they’re selling packages and if you don’t drive your vehicle much like I really don’t and I bought it to save a little bit of money and then it’s gone. I figured OK. They did my oil change and rotate my tires and I asked her if they were able to do anything about it give me a little discount or something. She said she asked her manager and her manager said no there’s good people there. The service has always been good, but I will not be bringing my vehicle back there because I don’t like companies that rip people off and I feel like the company has ripped me off. I will be taking my business and I will not be recommending this dealer to anybody and whatever you do, if you buy any packages, please read the fine print, but if it was me, I would not buy them.

Finance needs some serious help. As my wife and I are signing our paperwork the Director of Finance and another employee in another office were talking back and forth that one of the customers drive away with a vehicle and none of the paperwork was signed. They said they will have to get the customer back to sign the paperwork. We have had our new vehicle for a week today. Dealer just called and said they forgot to have us sign paperwork. Which delays my personalized license plates. Another huge red flag. The dealership is the only dealership I have ... Read More

Full review text opened.

Google - Jul 27, 2026

Finance needs some serious help. As my wife and I are signing our paperwork the Director of Finance and another employee in another office were talking back and forth that one of the customers drive away with a vehicle and none of the paperwork was signed. They said they will have to get the customer back to sign the paperwork. We have had our new vehicle for a week today. Dealer just called and said they forgot to have us sign paperwork. Which delays my personalized license plates. Another huge red flag. The dealership is the only dealership I have ever dealt with that does not help with the personalized plates.

Absolutely horrible place! I made an appointment for 7/23/26 at 3:30pm. I get there and was very rudely greeted by some lady asking me why I’m there. Then I had to wait 10 minutes for some extremely rude guy to help me. I explained I had a 3:30 appointment to look at the check engine light on my Ram. He told me he wouldn’t be able to look at it today and that I needed to drop it off the next morning. WHAT IS THE POINT OF MAKING AN APPOINTMENT IF YOU CANT LOOK AT IT!!!!! No I can’t drop ... Read More

Full review text opened.

Google - Jul 23, 2026

Absolutely horrible place! I made an appointment for 7/23/26 at 3:30pm. I get there and was very rudely greeted by some lady asking me why I’m there. Then I had to wait 10 minutes for some extremely rude guy to help me. I explained I had a 3:30 appointment to look at the check engine light on my Ram. He told me he wouldn’t be able to look at it today and that I needed to drop it off the next morning. WHAT IS THE POINT OF MAKING AN APPOINTMENT IF YOU CANT LOOK AT IT!!!!! No I can’t drop it off Friday morning, I have a job that i need to drive too. I already took a half day to bring it in for this appointment. Waste of my time. You guys are a joke. Treat customers like trash. Not my first time dealing with these same issues at this location either. Wish I could leave a negative star review. So now I have to try this again and some other Ram dealership where it’ll take two weeks to get an appointment.

Trade in did not get paid in full as agreed instead i ended up paying it off, keep calling the dealership to get a refund and after many phone calls now they don't even pick up my call, left several voiceails for the sales guy and the sales manager and no one cares to pick up the phone or return the call

I brought our vehicle there for warranty service on the gas tank in early March. They had the vehicle for 5 days, with little to no updates. At the end of the 5 days, I got my vehicle returned unfixed and was informed they had to order a part that was backordered. I called a few times in the next couple months. Finally, i called mid June for an update. Their response was "oh yeah, the part is here"... (would have been nice to get a text, email, or call earlier). Now we're in July, I dropped my vehicle ... Read More

Full review text opened.

Google - Jul 17, 2026

I brought our vehicle there for warranty service on the gas tank in early March. They had the vehicle for 5 days, with little to no updates. At the end of the 5 days, I got my vehicle returned unfixed and was informed they had to order a part that was backordered. I called a few times in the next couple months. Finally, i called mid June for an update. Their response was "oh yeah, the part is here"... (would have been nice to get a text, email, or call earlier). Now we're in July, I dropped my vehicle off Wednesday night for a Thursday 8:30am appointment. They didn't look at my car at all that day! Why overbook you service crew to the point where they cannot keep up?!?! The following day, I called twice for an update and finally got a text late Friday saying it'll be Monday afternoon before can get my vehicle because they hadn't started on it yet. They had it for 2 days and did NO work? Why did I bring it in? I need my car for work/sport schedule/errands... I'm frustrated.

The service department lacks communication. You need to call them for updates that they offer to send you. They dont seem to care about your repeat business.

Read at DealerRater

Zackary Anderson did everything he could to make buying out our 2023 Chrysler Pacifica Hybrid lease as seemless as possible. He was our salesman when we first leased our Van. This time around Zack made sure we were connected to the right people to get our vehicle financed, even though we are in a active Bankruptcy. Which led us to talking with Michael Nordick the Finance Director, and Ryan Wichman the Finance Manager. Both of them were able to answer all of our questions about financing our loan. We also want to add installing a trailer hitch onto our loan. For ... Read More

Full review text opened.

DealerRater - Jul 11, 2026

Zackary Anderson did everything he could to make buying out our 2023 Chrysler Pacifica Hybrid lease as seemless as possible. He was our salesman when we first leased our Van. This time around Zack made sure we were connected to the right people to get our vehicle financed, even though we are in a active Bankruptcy. Which led us to talking with Michael Nordick the Finance Director, and Ryan Wichman the Finance Manager. Both of them were able to answer all of our questions about financing our loan. We also want to add installing a trailer hitch onto our loan. For that we talked to Kyle Johnson the Accessories sales manager, he was able to answer all the question about how the tow package would work. All in all we have had nothing but top notch care from all the employees, at CDJR! We definitely would recommend, going to CDJR to all our friends and family!

Read at DealerRater

Ken was fantastic. He was a great listener, very patient-never pushy, answered all our questions, down to earth, no pushy sales tactics, let us drive several options, overall the best car buying experience I’ve had.

Read at DealerRater

Very accommodating and kind. Worked with my budget and got me everything I wanted in my new car!

Read at DealerRater

Amazing experience with wonderful attentive customer service that made the experience fun and not stressful!!

Read at DealerRater

Very scammy dealership. They installed this stupid antitheft etching thing on used vehicles and then force you to pay for it. When I bought my vehicle used from them, it came existing with a dent, and they said they would fix it as part of the deal and they will just weasel out of it.

I am so elated to express my gratitude and appreciation to Michael Nordick the Financial Director for the exceptional experience that I had at Coon Rapids Chrysler Dodge Jeep Ram This gentleman was not only attentive, passionate and professional, he had me feeling like a million dollars and smiling from ear to ear because of the amazing customer service. He went above and beyond in ensuring that all my concerns and needs were met I truly have no words to express such a beautiful feeling as a satisfied customer. I am grateful to have had this experience. Thank you Shereen ... Read More

Full review text opened.

DealerRater - Jun 6, 2026

I am so elated to express my gratitude and appreciation to Michael Nordick the Financial Director for the exceptional experience that I had at Coon Rapids Chrysler Dodge Jeep Ram This gentleman was not only attentive, passionate and professional, he had me feeling like a million dollars and smiling from ear to ear because of the amazing customer service. He went above and beyond in ensuring that all my concerns and needs were met I truly have no words to express such a beautiful feeling as a satisfied customer. I am grateful to have had this experience. Thank you Shereen McMiller

Read at DealerRater

My car was totaled and I was in a hurry to purchase the Toyota 4Runner they had. When I was negotiating the purchase price they had two add ons for VIN etching for $500 and Perma Plate interior protection for $2000. I asked for these to be removed, but they said the products were already added to the vehicle and could not be removed. I ended up signing the purchase contract, because I just wanted to get the vehicle and leave. Shortly before I went here they lowered the price, just to add back in these products to make their money back. ... Read More

Full review text opened.

Google - May 14, 2026

My car was totaled and I was in a hurry to purchase the Toyota 4Runner they had. When I was negotiating the purchase price they had two add ons for VIN etching for $500 and Perma Plate interior protection for $2000. I asked for these to be removed, but they said the products were already added to the vehicle and could not be removed. I ended up signing the purchase contract, because I just wanted to get the vehicle and leave. Shortly before I went here they lowered the price, just to add back in these products to make their money back. I would avoid buying vehicles here if this is how they want to conduct business.

EDIT: I have tried to email the email below and never heard a response. Waste of time. My info is in your system, my email is in your box. Feel free if you want to make things right months later. I try to not post negative reviews because my expierence doesn't always reflect others. But now I have had 3 separate instances and now I'll leave the review. The most recent time, I came in and wanted to discuss getting a new key fob, was told to go to parts, parts said that I had to go to service ... Read More

Full review text opened.

Google - May 13, 2026

EDIT: I have tried to email the email below and never heard a response. Waste of time. My info is in your system, my email is in your box. Feel free if you want to make things right months later. I try to not post negative reviews because my expierence doesn't always reflect others. But now I have had 3 separate instances and now I'll leave the review. The most recent time, I came in and wanted to discuss getting a new key fob, was told to go to parts, parts said that I had to go to service but gave me an approx quote of 200 + 100 for programing. Cool, go to service, schedule an appointment. Go to the appointment. All for a sudden it's near 500. I understand it was an approximate quote, but 200 is a significant difference. I also understand employees are just doing their jobs, so I can't fault them for it. But without even attempting to solve the problem, they allowed me to walk out the doors. Again, I get that an approximate quote is exactly that, approximate, but nearly double the cost isn't exactly a quote at that point.

Worst experience at any shop i have had ever. Called on the phone to get a tire replaced under warranty. They informed me to bring it in which I did. They took the car over the weekend because it was Saturday morning telling me they would replace the tire monday. I get a call Monday all of a sudden its not under warranty like it was the first 2 times they were asked strange. Not only did they waste my time they lied the entire time for reasons unknown. I would suggest going to any other shop anywhere and you will ... Read More

Full review text opened.

Google - May 11, 2026

Worst experience at any shop i have had ever. Called on the phone to get a tire replaced under warranty. They informed me to bring it in which I did. They took the car over the weekend because it was Saturday morning telling me they would replace the tire monday. I get a call Monday all of a sudden its not under warranty like it was the first 2 times they were asked strange. Not only did they waste my time they lied the entire time for reasons unknown. I would suggest going to any other shop anywhere and you will get better service.

Average dealership.

Found a car on their website that I liked. Went to the dealer to test drive it and some executive 🤡 took the car home for the weekend. Kind of funny, all those Chrysler Jeep and Rams to choose from, and he still takes the Audi home to joyride in.

poor phone system - cannot reach anyone at operator selection- keeps looping back to main menu

I needed a rental car while my vehicle was in for recall service. Chrysler arranged an Uber to take me to Enterprise, but when I arrived, there was no reservation on file. Terrible service… I sat at enterprise like a dummy while enterprise is calling and looking for directions.

The worst experience ever. Receptionist acted like we were bothering her then we got to our salesman Cameron and he could not have been more bored and less helpful. He did not seem to want to be there. We had done our research and knew before we got there that we were going to buy today. Cameron was such a sad sack we walked away. We noticed the low reviews on cars.com but they had what we wanted so we went anyway. I will never go back.

Still waiting Three months plus for my shocks to be delivered, not acceptable!

Very difficult to deal with. Shop other places. Employees dont know what inventory they have or anything about their vehicles. If you like wasting your time this is the place for you.

Brought car here on 01/20/2026 for oil change and to adjust parking brake. Estimate was $120 for oil change and $110 for parking brake. After 2 hours they said the car was done so I payed $283.00. Then they told me they are test driving the car. I never gave anyone permission to go test drive my 09 Challenger. Then they changed their story and told me they weren't test driving it. After having 2 other Managers and Service Techs confront me, jumping into the conversation to tell me the way it is, they then told me none of the brake work could be completed and ... Read More

Full review text opened.

Google - Jan 20, 2026

Brought car here on 01/20/2026 for oil change and to adjust parking brake. Estimate was $120 for oil change and $110 for parking brake. After 2 hours they said the car was done so I payed $283.00. Then they told me they are test driving the car. I never gave anyone permission to go test drive my 09 Challenger. Then they changed their story and told me they weren't test driving it. After having 2 other Managers and Service Techs confront me, jumping into the conversation to tell me the way it is, they then told me none of the brake work could be completed and to wait for a check in the mail. Don't use this dealership unless you want poor service, uncoordinated employees and being double charged for an oil change. Also pay with a credit card so you can dispute fraudulent charges with you CC company.

Ordered a part. Wait a month and and a half. Never came. Always said is in back order call next week. Never got it. What kind of service is that? Other places do a better job.

I wouldn’t come here again bought a veh on sat and going back in on Monday drove an 1.5 hours to look at a truck had to be there by 5 made and I the end turned away and told to come back tomorrow found multiple things wrong contacted the sales manger and he said no problem we can fix that and we’ll come get the veh to make it right got a phone call from the sales lady asking if I could deliver it like I said very sketchy very high pressure sales and very piss poor inspections of ... Read More

Full review text opened.

Google - Nov 25, 2025

I wouldn’t come here again bought a veh on sat and going back in on Monday drove an 1.5 hours to look at a truck had to be there by 5 made and I the end turned away and told to come back tomorrow found multiple things wrong contacted the sales manger and he said no problem we can fix that and we’ll come get the veh to make it right got a phone call from the sales lady asking if I could deliver it like I said very sketchy very high pressure sales and very piss poor inspections of veh tell you couldn’t see there was nuts in the air cleaner box or that the lic plate lights didn’t work I’m starting to think there was no inspector

I will never bring my truck back to this place. I dropped it off to have the seal on my rear window inspected due to water leaking into the cab. When I picked it up, there was glue smeared all over the window. I immediately emailed a photo, and instead of a call, that I requested, I got a text from the service rep Natasha (Tosha) saying they'd send someone out to clean it. When the tech left, without saying a word, I went out to inspect the window. It was worse. The window was completely scratched. I sent ... Read More

Full review text opened.

Google - Oct 8, 2025

I will never bring my truck back to this place. I dropped it off to have the seal on my rear window inspected due to water leaking into the cab. When I picked it up, there was glue smeared all over the window. I immediately emailed a photo, and instead of a call, that I requested, I got a text from the service rep Natasha (Tosha) saying they'd send someone out to clean it. When the tech left, without saying a word, I went out to inspect the window. It was worse. The window was completely scratched. I sent another email with photos and a text requesting a phone call. Again, no one bothered to call, just more texts telling me to bring it back in. This must be their only form of communication. I brought it in Monday morning. They gave me a rental and said they'd be in touch. I texted the following morning to ask a simple question and was told it had been sent to a body shop. Then silence. An entire week went by with zero updates. I had to text again the following Monday, nothing. Finally, after I sent another text on Tuesday, I was told I could pick it up. Not once during this entire ordeal did anyone offer an apology or take any responsibility for the damage they caused or the poor communication. I was treated like an inconvenience from start to finish. Completely unacceptable. If you value your time, your vehicle, or basic customer service, take your business somewhere else.

I’ve had one of the worst experiences with this dealership and would strongly advise anyone to think twice before buying a car here. It’s been over a month since I purchased my vehicle, and I’ve been getting the complete runaround ever since. I’ve tried multiple times to get in contact with my sales advisor and management, but no one ever seems to follow through. I’ve had to reach out to at least ten different people just to get a basic update or even a response — and that’s only when I push repeatedly. The lack ... Read More

Full review text opened.

Google - Oct 8, 2025

I’ve had one of the worst experiences with this dealership and would strongly advise anyone to think twice before buying a car here. It’s been over a month since I purchased my vehicle, and I’ve been getting the complete runaround ever since. I’ve tried multiple times to get in contact with my sales advisor and management, but no one ever seems to follow through. I’ve had to reach out to at least ten different people just to get a basic update or even a response — and that’s only when I push repeatedly. The lack of communication and professionalism is unbelievable. They were supposed to fix a part on my vehicle, and after over a month, it’s still not done. I’ve received zero updates on when or if it will ever be fixed. On top of that, I still haven’t received any information about my license plate, and no one seems to know what’s going on. They also sold me a security device that they promised I would have access to, but I’ve never been given instructions or access — again, no follow-up or accountability from anyone at the dealership. This place truly sells you a car, gets the sale, and then dumps you to the side like you’re a piece of trash. Once they have your money, you’re on your own. The management is extremely unprofessional, never provides updates, and clearly doesn’t care about customer satisfaction. Ken Dube and Sales Manager Donny have been especially disappointing throughout this entire process. They both promise to take care of things and keep you updated, but never actually do. Every time I’ve spoken with them (which has been close to none) , they’ve told me what I wanted to hear just to get me off the phone, and then nothing happens. Their lack of follow-through and accountability makes it clear that they’re only interested in making the sale, not in helping customers afterward. It’s lazy, careless, and completely unprofessional. I’ve never had such a frustrating experience buying a car. I would not recommend this dealership to anyone — they need serious improvement in communication, honesty, and basic customer service.

Poor customer service, don't call you back, rude workers. I would give no star.

Brought my car here to get an alignment done but was told they couldn’t do it due to it having a 2 in lift brought it to a different shop they did it with the stock specs no problem wont be coming back

Phoned for appt.. serious to purchase a different vehivle. Arrived for appt. Seth the salesman us a Keeper... polite,knowledgeable, fair wd made the deal. Now it is almost 2hrs later waiting the entire time for the final paperwork & we are the only customers! FINANCE dept. needs to be cleaned out & people who care about customers time too hired. We livenearly 5hrs from hete. The Finance guy finally came when we said we wanted our okd keys to leave. The Finance man waz not friendly or apoligetic & made a BS statement about taking time etc. We havw ... Read More

Full review text opened.

Google - Sep 15, 2025

Phoned for appt.. serious to purchase a different vehivle. Arrived for appt. Seth the salesman us a Keeper... polite,knowledgeable, fair wd made the deal. Now it is almost 2hrs later waiting the entire time for the final paperwork & we are the only customers! FINANCE dept. needs to be cleaned out & people who care about customers time too hired. We livenearly 5hrs from hete. The Finance guy finally came when we said we wanted our okd keys to leave. The Finance man waz not friendly or apoligetic & made a BS statement about taking time etc. We havw our vehicles totle in hand, the release of lian since it has been paid ofc for years & all other docementation required. What a fiasco & I am not a pkeased new customer so BEWARE

We made an appointment to check out a vehicle. We were chatting with a sales person at 6:30pm last night. We drove over an hour to our appointment. Our sales person was not ready for us. The vehicle was not in sight when we pulled up. Sat there for almost 30 min before finally being told that the vehicle we came to look at was sold last night. After we had set up the appointment apparently and no one felt the need to call us, text us, or email us this information. Thank you for the complete waist of our time.

Brought my Jeep in because the "Service all wheel drive" light came on. After being charged over $200 for diagnostics I was told that it needed a new PTU. I agreed to the service and left my Jeep with them to fix. After 5 WEEKS (you read that right - 5 WEEKS) they still hadn't fixed the vehicle because they couldn't find a PTU. A Jeep dealership can't find a part for a 5 year old Jeep? Communication was almost nonexistent. It was a disgusting experience and I will never do business with Coon Rapids Chrysler Dodge Jeep Ram ... Read More

Full review text opened.

DealerRater - Sep 8, 2025

Brought my Jeep in because the "Service all wheel drive" light came on. After being charged over $200 for diagnostics I was told that it needed a new PTU. I agreed to the service and left my Jeep with them to fix. After 5 WEEKS (you read that right - 5 WEEKS) they still hadn't fixed the vehicle because they couldn't find a PTU. A Jeep dealership can't find a part for a 5 year old Jeep? Communication was almost nonexistent. It was a disgusting experience and I will never do business with Coon Rapids Chrysler Dodge Jeep Ram again!

Read at DealerRater

I wish I wouldn't have bought my ram from them. They said it was a certified pre-owned that had a 152 point inspection. It was leaking a quart of oil a day and had multiple obvious issues. The power mirrors are clicking and popping, they tried to tell me that's normal until i looked them in the eye, they finally said "oh i guess that's not normal". The brake pads have no life left , how do you miss that on an inspection??? I wouldn't trust the sales or service team there ever again. They tried ... Read More

Full review text opened.

Google - Sep 7, 2025

I wish I wouldn't have bought my ram from them. They said it was a certified pre-owned that had a 152 point inspection. It was leaking a quart of oil a day and had multiple obvious issues. The power mirrors are clicking and popping, they tried to tell me that's normal until i looked them in the eye, they finally said "oh i guess that's not normal". The brake pads have no life left , how do you miss that on an inspection??? I wouldn't trust the sales or service team there ever again. They tried to gas light me saying I bought it "as is" but it's illegal to sale a "certified pre-owned" and "as is". The caused me so much more headache and trouble.

My husband spoke with the sales manager about what he wanted and was assured it would not be a problem and promised an excellent deal with all the incentives currently being offered. Double checked with sales manager on specific financing to make sure he wasnt waisting his time before driving an hour only to get to the dealership to meet Cameron who was rude and had an attitude right of the bat as if he was inconvenirnced by us being there. The man had zero people skills. Nobody was on the same page about anything. Was told the payment would ... Read More

Full review text opened.

Google - Aug 27, 2025

My husband spoke with the sales manager about what he wanted and was assured it would not be a problem and promised an excellent deal with all the incentives currently being offered. Double checked with sales manager on specific financing to make sure he wasnt waisting his time before driving an hour only to get to the dealership to meet Cameron who was rude and had an attitude right of the bat as if he was inconvenirnced by us being there. The man had zero people skills. Nobody was on the same page about anything. Was told the payment would be less than or same as our current lease only to then have Cameron offer a payment of over $1,000 and when questioned he was so incredibly rude and asked whats a few more hundred? Cameron essentially said the sales manager John didnt know what he was talking about and that it would be dealt with later. Biggest waste of time and drive. I would give this dealership a 0 just based off of Cameron alone.

Everyone was super professional and easy to deal with, but once you sign the paperwork and the vehicle you purchased have a communication problem they ghost you. The Wagoneer s we purchased isn’t communicating with the Application to check on the charging process. Which unless you’re charging at home and can wait in your house, your going to occur waiting charges at public charging stations. We have been trying since August 28, but no luck and ZERO COMMUNICATION FROM THIS DEALERSHIP AND CAMDEN FOX, stear clear of this Salesman, And have been Told several times that they will call ... Read More

Full review text opened.

Google - Aug 25, 2025

Everyone was super professional and easy to deal with, but once you sign the paperwork and the vehicle you purchased have a communication problem they ghost you. The Wagoneer s we purchased isn’t communicating with the Application to check on the charging process. Which unless you’re charging at home and can wait in your house, your going to occur waiting charges at public charging stations. We have been trying since August 28, but no luck and ZERO COMMUNICATION FROM THIS DEALERSHIP AND CAMDEN FOX, stear clear of this Salesman, And have been Told several times that they will call you and make it right. No calls and no resolution

Worst service department ever, they missed putting parts on the car, never call back when done, car was in there a total of 3 weeks to do a simple door latch recall

On Monday Zach told me the car I wanted was sold. It still online so I called back Wednesday and did my credit application with Ryan. They ignored me all Thursday. I got in touch with them Fri and they said it was sold on Thursday after running my credit for absolutely no reason and he knew I was an out of town buy. Thank you for dropping me 3 points for no reason. Horrible business practices DO NOT DO IT!!!!! It’s still listed

Baught a truck from here and I have been trying to get in contact with the sales manager (Michael) and the sales guy (cameron) that had helped me, its been around 10 business days or so of me calling everyday asking to speak with one of them and have got no answer or call back yet..